Privacy policy

Last updated: July 2026

Who we are

AH Dietetics is the private dietetic practice of Abby Hookey, Registered Dietitian (HCPC: DT26564). Abby Hookey is the data controller for personal information collected through this website. Contact: abby@ahdietetics.com. ICO registration: [ICO NUMBER — pending].

What we collect and why

Booking a consultation or discovery call: your name, email address, and appointment details, collected via our booking provider (Cal.com), so we can provide the appointment you've requested (performance of a contract).

Pre-consultation form and consultations: information about your health, medications, and diet that you choose to share so Abby can provide safe, personalised dietetic care. This is special category (health) data, processed on the basis of your explicit consent and for the provision of healthcare by a regulated health professional. Clinical records are kept confidentially and retained in line with UK health record guidance.

Payments: processed by Stripe. We never see or store your full card details.

Email: if you email us, we keep the correspondence for as long as needed to deal with your enquiry and our legitimate record-keeping.

Who processes your data for us

We use trusted service providers to run this website and practice: Vercel (website hosting), Cal.com (booking), Stripe (payments), and Circle (member community, if you join the membership). Each processes your data only on our instructions. Some providers process data outside the UK under recognised safeguards such as the UK International Data Transfer Agreement or adequacy decisions.

Cookies

This site does not use advertising or analytics cookies. Essential cookies may be set by our booking provider when you use the booking form, strictly to make the booking work.

Your rights

You have the right to access the personal data we hold about you, to have it corrected or deleted, to restrict or object to processing, and to data portability. Where processing is based on consent, you can withdraw consent at any time. To exercise any right, email abby@ahdietetics.com. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

How long we keep your data

Booking and payment records are kept for as long as required for tax and accounting purposes. Clinical records are retained in line with professional guidance for health records [CONFIRM WITH ABBY: retention period per her indemnity insurer/professional body — NHS guidance is typically 8 years for adult records]. Enquiries that don't lead to a booking are deleted within 12 months.